• Doctor
  • Independent doctor

Skin Medical Manchester

Overall: Good read more about inspection ratings

20 St Ann's Square, Manchester, Greater Manchester, M2 7HG (0161) 839 7663

Provided and run by:
Skin Medical Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Skin Medical Manchester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Skin Medical Manchester, you can give feedback on this service.

16 Novebmer 2017

During a routine inspection

We carried out an announced comprehensive inspection on 16 November 2017 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that processes in place supported safe care in accordance with the relevant regulations.

Are services effective?

We found that processes in place supported effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that processes in place supported responsive care in accordance with the relevant regulations.

Are services well-led?

We found that the service was well-led care in accordance with the relevant regulations.


We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

CQC last inspected this service on 12 December 2013. That was an unannounced inspection and the service met all standards assessed.

Skin Medical Manchester is registered to carry out the regulated activities:

  • Surgical procedures
  • Treatment of disease, disorder and injury (TDDI).

Skin Medical Manchester operates from a suite of private consulting rooms situated in St Ann's Square, Manchester. There is a reception area, a waiting room, four consulting rooms and a theatre.

The service is a private medical practice providing services mainly to patients with skin conditions and imperfections. Minor surgery provided is Dermatological, Vaser liposuction and Stop Snoring. All surgery is carried out under local anaesthetic.

Hours of opening are Monday to Saturday 9am to 5pm and late openingsTuesday and Thursday 5pm to 7pm.

The service treats patients of 18 years or older for the regulated activities.

The registered manager is also a qualified nurse who acts as the lead on infection control. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection visit. We received 65 comment cards which were all very positive about the standard of care received. Comments included; ‘Throughout all my treatments I have been listened to and respected, absolutely fantastic service,’ ‘The information provided was honest and helpful,’ ‘Everyone at Skin Medical has been incredibly helpful and made me feel comfortable and safe throughout my treatment’ and ‘Patient care is paramount at Skin Medical.’

Our key findings were:

  • There were policies and procedures in place for safeguarding patients from the risk of abuse. Staff had received training in safeguarding.
  • Patients’ needs were assessed and treatment was discussed and planned with the patient and consent obtained prior to any treatment being given.
  • Patients we spoke with on the day of inspection all said they were happy with the treatment provided and they were involved in their care and decisions about their treatment.
  • Patients told us they were given good verbal and written information regarding their treatment and all questions were fully answered.
  • Staff felt supported and had access to appropriate training.
  • Opening times of the service were clearly displayed on the website.
  • There was a system in place to manage complaints.
  • There were systems in place to monitor and improve quality and identify risk.
  • Patient satisfaction views were obtained.
  • The premises were clean and personal protective equipment (PPE) was readily available.
  • An induction programme was in place for staff.

There were areas where the provider should make improvements:

  • The service should undertake formal infection control audits and continue to record the visual checks of cleanliness.
  • The service should ensure the continued recordings of the drug fridge temperatures to ensure medication is consistently stored at the correct temperature.
  • The service should ensure a continued audit process for prescribed medication that is prescribed and picked up from the chemist on behalf of the patient.
  • The scope of issues considered for recording significant events should be broadened and there should be a sustained record of lessons from significant events, individual concerns and complaints. 
  • Polices and procedures should be reviewed and updated to ensure they reflect current best practice guidance and legislation.

12 December 2013

During a routine inspection

We saw that people were given lots of information to enable them to make an informed decision about their proposed treatment. People were also given enough time to think about their proposed treatment before they signed their consent to it.

People received safe care and treatment. They were assessed during their initial consultation and the treatment, benefits and risks were explained fully before any treatment or procedure commenced.

During this inspection we spoke with three people using the service and asked them to tell us how they felt they were treated and cared for. Some of their comments included; 'They told me about the procedure, gave me lots of information to read and gave me time to read and think about it. They will always ring me back if I have a query. They are so very good'. Another person told us, 'I had a consultation and then a second opinion consultation before I started the treatment. All along the way I have been kept informed'.

We saw that regular monitoring of the services and facilities provided was in place. This helps to help protect people against the risks of inappropriate or unsafe care.

The provider had systems in place for receiving, handling and responding appropriately to complaints. People were provided with clear information about the procedure in place for handling complaints.

10 May 2012

During a routine inspection

People using the service told us that they had no concerns about any aspect of their care. They were happy with the amount of information available to them about their treatment and they felt their needs had been met by the care they had received. People were happy with the cleanliness of the clinic and said they had no concerns about the staff. One person told us: "Everything has been perfect so far."