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Rayners Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 1 November 2017

Rayners Residential Care Home is a care home without nursing and provides care for adults, people with dementia and palliative care. The service, which first opened in June 1990, is family owned and operated and is purpose-built. There are two floors. The ground floor has some bedrooms, all of the communal spaces and ancillary areas like the kitchen, laundry and offices. The first floor has the remainder of the bedrooms. In accordance with the current registration, the care home can accommodate up to 45 people. At the time of our inspection 43 people lived at the service.

At our last inspection, the service was rated good.

At this inspection we found the service remained good.

Why the service is rated good:

People were protected from abuse and neglect. We found staff knew about risks to people and how to avoid potential harm. Risks related to people’s care were assessed, recorded and reviewed. The management of risks from the building were also satisfactorily managed. We found appropriate numbers of staff were deployed to meet people’s needs. We made a recommendation about staffing deployment. Medicines management was safe.

Staff training and support was good. Staff had the necessary knowledge, experience and skills to provide appropriate care for people who used the service. The service was compliant with the requirements of the Mental Capacity Act 2005 (MCA) and associated codes of practice. People’s nutrition and hydration was appropriate. People told us they liked the food. Appropriate access to community healthcare professionals was available. The building and grounds were very well-maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

We consistently received complimentary feedback about service. People and relatives told us staff were kind and caring. People and relatives were able to participate in care planning and reviews and some decisions were made by staff in people’s best interests. People’s privacy and dignity was respected.

Care plans were person-centred and reviewed regularly. There was a satisfactory complaints system in place which included how people and others to raise concerns. People and relatives told us they had no complaints, but knew the process for alerting staff to any issues.

The service had a good track record for the quality of care provided. We found staff worked within a positive workplace environment and were well-supported by the management team. Various checks on the quality of care were completed. The information from audits was used to continuously improve the safety and care of people at the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 1 November 2017

The service remains safe.

Effective

Good

Updated 1 November 2017

The service remains effective.

Caring

Good

Updated 1 November 2017

The service remains caring.

Responsive

Good

Updated 1 November 2017

The service remains responsive.

Well-led

Good

Updated 1 November 2017

The service remains well-led.