7 January 2014
During a routine inspection
Staff who spoke with us said that they always tried to ensure they treated people who used the service with dignity and respect. They told us there was travelling time allowed in their rota. This meant they were able to give extra time to people on occasion.
We saw several care plans and these identified the level of support each person needed. They also contained risk assessments. The documents had been signed by the person they were about.
People told us that they felt safe when receiving care and if they had any concerns they would report them to the office. Staff told us that if they had any concerns about the people they were supporting then would tell the manager.
We saw staff records and these indicated that people had been thoroughly checked prior to their recruitment. This ensured they were suitable to work with people who may be vulnerable.
We saw evidence that staff had received training in the safe handling of medication. They had clear instructions as to how they must handle medicines in people's homes. Staff explained the processes they used when administering medications and confirmed they signed the medication administration records each time they administered medication.