Falcon House Care Home

Updated 14 January 2026

Date of Assessment: 20 January 2026. The service is a residential care home providing support to older people, some of whom live with dementia and physical disabilities. At the time of our assessment, there were 25 people being supported with their care needs. The service is registered to support a maximum of 46 people.

Falcon House Care Home was last rated Requires Improvement (report published 1 September 2025). This assessment has been completed following the Care Quality Commission’s (CQC) new approach to assessment.

Records showed the management team had not always investigated incidents thoroughly to ensure people were protected and kept safe. We raised this with the management team to address.

The manager ensured information on incidents and accidents was shared with the CQC and relevant partner agencies as required.

The provider and management team had a service improvement plan in place, to address the previous lack of oversight and quality monitoring in place at the service. The service had taken steps to improve quality and more time was needed to fully embed new processes. We will review the actions taken by the provider at our next assessment.

The staff team were not all equipped with the right skills and qualifications. The management team responded promptly to this, and ensured required training was booked where there were shortfalls.

Improvements had been made to the management of medicines within the service. The management team had worked with the Nottinghamshire Integrated Care Board, Medicines Management Team and their Local Authority commissioners to improve their practice.

The management team had taken measures to improve how staff raised concerns and how leaders acted to improve the service. Since our last assessment, there had been significant changes in the management structure and staffing. This had given people and staff more confidence to raise concerns.

People and their relatives were not always fully involved in assessments of their needs. Care plans and risk assessments had not been promptly updated, to take account of changes in people’s care and health needs. People’s health was not always effectively monitored to support healthy living. The implementation of a new electronic care planning system showed evidence the service was working towards embedding improvements. This included review of all care plans and records, ensuring the involvement of people and their relatives.

People were supported to eat and drink to stay healthy. However, the records of their daily intake required improvement to ensure holistic care to maintain good health.

People were treated with kindness and compassion by staff, who responded to people in a timely way when people used their call bells or expressed distress.

Leaders were improving the culture within the service, based on listening, learning and trust. Staff felt more confident now, in giving feedback and feeling free from bullying or harassment. The manager supported staff wellbeing and development.

The provider and management team showed a willingness to work with external health and social care partners, to ensure care quality at the service was improved.

At our previous assessment, we found the provider was in breach of regulations related to safe care and treatment, safeguarding, person centred care and governance.

At this assessment, we found improvements had been made in relation to safe care and treatment, safeguarding and person centred care. The provider remained in breach of regulation relating to good governance, as some of the processes were not fully embedded. We will request an action plan from the provider.

Updated 14 January 2026

While people expressed general satisfaction with their care and treatment, our assessment found elements of care did not always meet the expected standards. People and their relatives did not always feel fully involved in planning their care, although the manager was working hard to ensure this was addressed. People and their relatives told us the new management team were working hard to make the necessary improvements. One relative told us, “There has been significant improvement by the overall team. There is a much calmer and nicer environment.” People and their relatives were positive about the improved range of activities and support provided at Falcon House. One relative told us, “I have peace of mind that my family member is as happy as they can be. Things have improved, there are lots more activities which is important, as it’s all about quality of life.” People and their relatives felt the service was safe, and care and support was provided by staff who understood their needs. A regular visitor told us, “The home has improved since the changes made last year. I have never been concerned about safety and cleanliness has always been good. I have never been concerned about medicines, and the staff have always been kind.” Some people could not directly tell us about their experience, where this was the case, we observed interactions between people and staff. This approach showed staff consistently showed kindness towards them. People and their relatives told us the staff were kind and caring. A relative told us, “I would recommend the home as all the staff are such caring people."