You are here

Inspection Summary


Overall summary & rating

Good

Updated 15 March 2019

About the service:

Falcon House Care Home is a residential care service for older people and those with dementia. Falcon House can accommodate up to 46 people. At the time of our inspection there were 45 living there.

People’s experience of using this service:

People’s experience of the service was positive. People felt safe and the registered manager ensured that enough staff were deployed to meet people’s needs. Staff were well trained and training was kept up to date and monitored by the registered manager.

Systems were in place to support people to take their medicines safely. Staff received relevant training and felt well supported. People were asked for their consent to their care and appropriate steps were taken to support people who lacked capacity to make decisions.

People were consulted on all aspects of their care and support and they were involved in their care planning. Relatives were also asked to contribute and discuss care needs where appropriate.

People had excellent relationships with the staff and the registered manager. They felt happy with their care and felt that the staff understood their needs and what aspects of their care they would like support with.

People told us they felt well cared for by staff who treated them with dignity and respect. People enjoyed the range of activities on offer and they were always given a choice of things to do.

An open and transparent culture enabled people and staff to speak up if they wished to. The registered manager provided goof leadership and understood the needs of the service and the people living there.

Rating at last inspection: Good (Published October 2017)

Why we inspected: This was a planned inspection.

Inspection areas

Safe

Good

Updated 15 March 2019

The service was safe.

Effective

Good

Updated 15 March 2019

The service was effective.

Caring

Good

Updated 15 March 2019

The service was caring.

Responsive

Good

Updated 15 March 2019

The service was responsive.

Well-led

Good

Updated 15 March 2019

The service was well-led.