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Inspection report

Date of Inspection: 15 June 2011
Date of Publication: 27 January 2012

Overview

Inspection carried out on 15 June 2011

During an inspection in response to concerns

People told us they were treated with respect at Falcon House and they felt safe living there. They were also positive about the activities arranged by the activity co-ordinator. One person said, �I very much like (the activity co-ordinator�s) activities�.

Several people spoke of there being insufficient staff to meet their needs and of having to wait for staff to answer the call bell. Comments made by people included, �we need more staff�.

We asked people if their opinions were sought on the service they receive. Their responses included, �not very often� and �not really�. Some said they had seen improvements after sharing concerns at residents� meetings.