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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 25 May 2011
Inspection Report published 25 May 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service were being protected from abuse.

User experience

The close friend of a person who uses the service told us she felt her friend was safe at the service. She said the service had responded appropriately, with the provision of suitable equipment, following a fall her friend had.

Other evidence

The acting manager told us that two safeguarding incidents had occurred since the last key inspection but before the provider’s registration under the Health and Social Care Act.

In relation to the first incident a member of staff was dismissed and the matter referred to the Independent Safeguarding Authority. Regarding the second incident, the acting manager did not act within a satisfactory time period. The acting manager told us she felt more confident now in knowing what triggers a safeguarding referral. We have received no further safeguarding referrals in relation to this service and therefore we no longer have concerns over how safeguarding incidents are managed by the manager.