Our current view of the service
Updated
2 October 2025
Date of assessment visit, 14th October 2025. Further review of documents took place off site on 15th October 2025. Our Expert by Experience spoke by telephone, with relatives of people living at Broadgate on 15th October 2025.
Broadgate is a ‘care home’ providing nursing and personal care to older people, younger adults and people living with dementia. Broadgate is a purpose-built care home, set over two floors, with an accessible garden area. At the time of the assessment, the service was supporting 31 people with their personal care needs. The service is registered to support a maximum of 40 people. The service has a Registered Manager in post.
Broadgate Care Home was last rated requires improvement (published 25 July 2019).
The Registered Manager showed strong leadership qualities and had ensured the required improvements from our last visit had been embedded. Safety risks for people were managed robustly. The provider had reviewed their staffing and deployment and ensured there were sufficient staff to meet people’s needs. People were supported by skilled and knowledgeable staff, who were trained and assessed as competent. Staff understood people’s needs well and respected their wishes and feelings. People were protected from harm by a staff team who understood the importance of upholding robust safeguarding practices. The service had an ongoing refurbishment plan, which was enhancing the environment for everyone. The Registered Manager had developed a positive culture amongst the staff team, who felt able to speak up and feel heard.
People's experience of the service
Updated
2 October 2025
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us capture the experiences of people who use services who may not be able to express this for themselves.
People were supported by a friendly, knowledgeable and experienced staff team, who understood their needs and respected their wishes and feelings.
People and relatives, we spoke with all told us they felt safe within the home and with staff.
People and their relatives were happy with the staffing levels and the skills and competency of the staff team.
People and their relatives felt the service was clean, well maintained and they had the equipment they needed to support them or their family members’ effectively.
People and their relatives were involved in planning and reviewing their care. People and their relatives felt staff understood them well and responded to their needs promptly.
People and their relatives were positive about the activity provision in the service and being able to engage with their local community and faith groups.
People and their relatives felt confident in raising any concerns and feeling these would be responded to.
People and their relatives felt confident in the approach and availability of the registered manager and the staff team.
Relatives we spoke with were overwhelmingly positive about the care and support provided for their family members. One relative told us, “I would recommend Broadgate. It is not the most decorative of homes, but the care there is second to none. The care is amazing, and it is the care that counts.” Another relative told us, “I am very happy to leave my family member here. I have worked in care myself, so am aware of what good care is.”