Archived: Ideal Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We saw people were always offered choices, such as, what to eat, drink and where they wanted to spend their time. A person told us, “It's very good, especially the carers here are very good. They do actually leave us to live, they're not on our backs if you know I what mean, when we need them they are there.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Feedback from staff was very positive, they told us they felt well supported by the management team.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Feedback from staff was very positive, they told us they felt well supported by the management team.