Amron Home Help Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 83 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care ,wellbeing and communication needs with them. People and the loved ones told us they were involved in the assessment of their needs, and in the planning of their care to ensure they received person-centred support.

People who had come to use the service had had their needs initially assessed by the provider and, if applicable, an initial assessment from the person who funded the support (Local Authorities) outlining the key needs of individuals was obtained. Once completed, this information was translated into a care plan. These care plans were devised in consultation with people and their families, were person-centred and subject to regular review. Staff were knowledgeable about the needs of each person and were able to access care plans. They were able to describe the needs of people to us in detail which was accurate and was verified by our examination of support plans.

The provider had thorough processes in place that supported the planning and delivery of people’s care and treatment with a variety of needs, in consultation with them. They did this in line with legislation and current evidence-based good practice and standards. This delivery of care was reinforced with staff training centred on issues such as recognition and responding to deteriorating conditions, nutritional needs, especially those reliant on alternative ways of receiving nutrition(known as PEG feeding) and professional boundaries. The provider was aware of the key features of the CQC regulations and associated standards. All training was delivered face-to-face.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider had systems in place to make sure information was shared in a timely manner by everyone involved in people’s care. This ensured a joined up, consistent approach to delivering safe and effective care to people in line with their individually assessed needs and preferences.

Support plans included details of other professionals who were involved in their support. Changes to people’s care needs were communicated to staff via the electronic care planning system and other communication channels. Staff confirmed they received regular supervision and team meetings were in place.

The provider delivered exceptional outcomes in empowering people to manage their health and wellbeing, placing autonomy, choice, and control at the centre of the delivery of their service. The outcomes experienced by people indicated that staff actively implemented strategies that drove measurable improvements to their physical and emotional wellbeing. The service demonstrated outstanding support during care transitions, such as hospital admissions and changing clinical requirements. One relative praised this adaptiveness,“Throughout hospital admissions and ever-changing care requirements, Amron have been fantastic.” Another relative highlighted the provider's proactive approach, stating: “Nothing is too much trouble for them; they have come up with several ideas to help both [Name] and myself.”

The service demonstrated an exemplary commitment to delivering high-quality, evidence-based care that consistently exceeded both clinical standards and people’s personal aspirations. Rather than merely reacting to changes, leaders utilised a proactive monitoring framework to scrutinise the efficacy of care and treatment. This approach ensured that people’s support packages evolved seamlessly alongside their changing needs, mitigating risks before they escalated and driving a culture of continuous clinical and holistic improvement.

Feedback from people and relatives was overwhelmingly positive and unanimous in praise of the provider's support. One person shared, “My health has got better since Amron came along, they have made my life so much better.” A relative echoed this sentiment, stating, “I know that [name] is well looked after.” People did not just receive a service; they experienced a transformative partnership that enhanced their independence, health, and overall quality of life.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. There was information and guidance included in care plans on how people expressed those wishes. People told us the staff always asked for their consent to the support provided. The communication needs of people had been accurately assessed and outlined their preferred communication channels. These included strategies on how to successfully provide and receive information from people. People were informed in advance of our visits to meet them. Records to demonstrate the provider was aware of people’s capacity to consent to care were in place. People’s capacity to make decisions had been recognised by the service and implemented. No-one was subject to a Court of Protection Deprivation of Liberty order at the time of our assessment.