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Lifeways Community Care (New Barnet) Good

Inspection Summary

Overall summary & rating


Updated 10 April 2021

About the service

About the service: Lifeways Community Care (New Barnet) is a domiciliary care service. It provides personal care to people living in their own flats within supported living schemes as well as people living in their own homes in the community. The service supports people with learning disabilities, acquired brain injuries,

physical disabilities, autism and mental health needs.

Not everyone using Lifeways Community Care (New Barnet) receives the regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The service was supporting 12 people with personal care at the time of inspection.

People's experience of using the service and what we found.

All staff had received appropriate infection prevention and control training, including how to put on and take off their Personal Protective Equipment (PPE) in line with guidance.

There was enough PPE available and staff were provided with individual hand sanitisers. Social distancing measures were in place.

People and their relatives were supported to remain in touch via a range of methods, which were assessed on an individual basis.

The registered manager told us there had been some challenges in accessing routine testing for COVID-19, however, this was in the process of being resolved. A comprehensive infection prevention and control policy was in place and had been updated specifically in relation to COVID-19.

Rating at last inspection

The last rating for this service was Good (published 24 May 2019).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in response to concerns received about infection control procedures. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question. We found no evidence during this inspection that people were at risk of harm from these concerns.

Please see the safe section of this full report. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lifeways Community Care (New Barnet) on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 April 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.



Updated 10 April 2021



Updated 10 April 2021



Updated 10 April 2021



Updated 10 April 2021