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St Bernards Residential Care Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 18 March 2021

St Bernards Residential Care Home provides accommodation and personal care to a maximum of 43 older people. At the time of our inspection 35 people lived at the home. Some of those people lived with dementia.

We found the following examples of good practice.

¿ When visitors arrived at the home they were screened for symptoms of Covid-19 to ensure their visit could take place safely in line with current guidance.

¿ People were supported to maintain contact with others who were important to them in a variety of ways including video calls. Relatives had opportunities to be involved in virtual forums which enabled them to maintain close links with the service.

¿There was a thoughtful approach to making lunchtimes special for people which had a positive effect on wellbeing. People's meals were accompanied with 'special touches'. For example, chocolates on Valentine’s day and daffodils on St David's day.

¿ A 'video tour' of their home had been created. The video had been shared with potential new admissions to help them decide if the home was the right place for them to live.

¿ The provider had offered staff who worked at the home accommodation to enable them to safely self-isolate away from their families.

¿ A relative had nominated the staff team for a 'Hamper for heroes' in recognition of their hard work during the pandemic which is part of a national initiative to support the wellbeing of staff. The staff team had received a hamper in February 2021.

¿ Staff including housekeepers worked in specific areas of the home which reduced the risk of cross infection. A dedicated area of the home was available for people to self-isolate safely in line with current guidance. This included people who lived at the home who were returning from hospital.

¿ The environment was clean and a 'fogger' cleaning machine was used to complete deep cleans. Use of the machine meant areas that were difficult to clean by other techniques were sanitised.

Inspection areas

Safe

Good

Updated 18 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 18 March 2021

Caring

Good

Updated 18 March 2021

Responsive

Good

Updated 18 March 2021

Well-led

Requires improvement

Updated 18 March 2021