You are here

St Bernards Residential Care Home Limited Good

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 21 February 2014
Inspection Report published 21 February 2014 PDF


Inspection carried out on 22 January 2014

During a routine inspection

At the time of our visit St Bernards Residential Care Home was providing accommodation and care for 37 people. We spoke with five people and four visiting relatives about their experience of the service. People we spoke with were all very satisfied with the care they received and spoke highly of the staff. They told us:

�It is a very homely and caring atmosphere.�

�Excellent. I think the carers are absolutely first class. They are always caring.�

Comments about staff included:

�Super � they can�t do enough for you."

�Tremendously helpful."

�Lovely, very caring, very nice."

Staff demonstrated a good understanding of people�s needs and their individual likes and dislikes. We saw staff interacted with people in a kindly and reassuring manner. There were sufficient numbers of suitably qualified staff on duty to meet the needs of people. A visiting relative told us, �The owner has got a good quantity and quality of staff. There is always a lot of staff.�

We saw people were provided with a range of suitable and nutritious food and regularly offered drinks through the day. There was a relaxed atmosphere at lunch time and people were not rushed.

We checked how the service managed the administration of medicine. We found some improvements were required to ensure people's safety.

People we spoke with told us that if they had to complain they would talk to senior staff. We saw any complaints had been dealt with appropriately.