Median Wellness Ltd is a domiciliary care service providing personal care to people in their own homes. The service provides support to older people. At the time of our inspection there were 2 people using the service.
People’s experience of using this service and what we found
Risk assessments were not always in place to manage risks within people’s lives. Risks had been identified by staff, but had not been documented.
Medicines were administered safely, but documentation around medicines was not always complete.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, however, the policies and systems in the service did not always support this practice.
People were provided with person centred care by kind and caring staff, who respected their privacy and dignity, however care plans did not always contain sufficient detail on people’s likes, dislikes, and preferences.
Systems and processes were not always in place to ensure that documentation such as risk assessments, person centred planning and MCA were complete.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staffing support matched the level of assessed needs within the service during our inspection. Staff were supervised well and felt confident in their roles.
People being supported required minimal support with food and fluid intake, but were happy with the support they received. People’s health care needs were documented.
A complaints system was in place and was used effectively.
The management team were open and honest, and worked in partnership with outside agencies to improve people’s support when required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 26 January 2022 and this is the first inspection.
Why we inspected
You can see what action we have asked the provider to take at the end of this full report.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.