3 October 2012
During a routine inspection
Staff provided health and social care support well. Community services were accessed to support people with when necessary.
People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.
People told us that staff were always available when they needed help. People's relatives told us that staff were around and available to talk to when they visited. They said that the staff were friendly and always acted professionally. One person said that they were 'Very nice, very helpful and very good' and another said 'The staff are excellent'.
People we spoke with said their comments were listened to. A visitor said that they would not hesitate to talk to staff if something was wrong. The home's management held regular meetings with the people who lived there to find out what people thought about how their care was delivered.