Right at Home U.K

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. For example, a thorough assessment of people’s needs was completed before care commenced, and person-centred care plans were developed with their involvement. Needs were reviewed regularly and updated when changes occurred. Communication needs were understood and supported, ensuring people could express their views.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, people were involved in planning their care and treatment, with care plans reflecting what was important to them and their individual preferences. Records and discussions with staff demonstrated a consistent, person-centred approach that promoted people’s choices, wellbeing and desired outcomes.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. For example, staff shared information across the team about people’s needs, helping to ensure continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, staff supported people to maintain their health and wellbeing, promoting independence, choice and control. Care plans included guidance on healthy living and goals important to the person.

The provider routinely monitored people’s care and treatment to continuously improve it. For example, the provider monitored people’s care and support through regular reviews, audits and oversight. Records showed outcomes were checked to ensure care remained effective and consistent.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. For example, people were informed about their rights in relation to consent, and staff respected these when delivering care. Care plans reflected people’s choices and decisions, and staff confirmed they sought people’s consent before providing support, ensuring care was delivered in a person-centred and respectful way.