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Archived: Herons Park Nursing Home Good

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Inspection Summary


Overall summary & rating

Good

Updated 18 September 2018

This inspection took place 14 and 15 August 2018 and was unannounced, which means they did not know we were coming. At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Herons Park Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Herons Park accommodates 82 people across three separate floors, each of which have separate adapted facilities. One of the area specialises in providing care to people living with dementia.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to tell us they felt safe living in the home. Staff showed good knowledge in how they were to protect people from harm, and recognised the signs of abuse and knew how to report this. Staff had identified potential risks to people and had put plans in place to reduce the risk of harm, without taking away people’s right to make decisions about their care. People were supported by enough staff to keep them safe and meet their needs. People’s medicines were managed in a safe way. Staff carried out safe practice to reduce the risk of infection.

People’s care continued to be assessed and reviewed with external healthcare professionals involved and listened to. People were supported to have a healthy balanced diet and where people required additional support with their eating and drinking staff knew who required this support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people.

Staff treated people as individuals and respected the choices they made. People were treated with respect and their dignity was promoted. People care was delivered in a responsive way, with any changes in care being communicated clearly to the staff team. People were supported to maintain their hobbies and interests. People had access to information about how they could complain about the service. Where the registered manager had received complaints, these had been responded to, with a satisfactory outcome and learning shared.

People told us they had the opportunity to raise their suggestions and ideas about how the service was run and these were listened to. Staff were supported by the registered manager and provider to carry out their roles and responsibilities effectively, through training and daily contact. People, relatives and staff felt the registered manager was approachable and listened to them. We found checks the registered manager and the provider completed on the service focused upon the experiences of people.

Inspection areas

Safe

Good

Updated 18 September 2018

The service remained Good.

Effective

Good

Updated 18 September 2018

The service remained Good.

Caring

Good

Updated 18 September 2018

The service remained Good.

Responsive

Good

Updated 18 September 2018

The service remained Good.

Well-led

Good

Updated 18 September 2018

The service remained Good.