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Archived: Claremont Lodge Care Home Good

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Inspection Summary

Overall summary & rating


Updated 28 February 2020

About the service:

Claremont Lodge Care Home is a care home registered to provide nursing and residential care and accommodation for up to 35 people with various health conditions, including dementia and sensory impairment. There were 29 people living at the service on the day of our inspection. Claremont Lodge Care Home is a purpose built care home located in Fontwell, West Sussex.

People’s experience of using this service:

People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were sufficient staff to care for them.

Our own observations supported this, and we saw friendly relationships had developed between people and staff. One person told us, “The staff are all very kind, one of them is very funny and makes me laugh”.

People enjoyed an independent lifestyle and told us their choices and needs were met. They enjoyed the food, drink and activities that took place daily. One person told us, “I enjoy the food, it’s got better recently”. A relative added, “I’m perfectly happy with the care [my relative] receives, I have no worries”.

People felt the service was well presented and welcoming to them and their visitors. A relative told us, “We visit regularly and are always made to feel welcome. I’ve enjoyed the meals we’ve had here too”.

People told us they thought the service was well managed and they enjoyed living there. One person told us, “The manager is very nice, she pops in to say hello”.

Staff had received training considered essential by the provider. It was clear from observing the care delivered and the feedback people and staff gave us, that they knew the best way to care for people in line with their needs and preferences. A member of staff told us, “We get the time to get to know people and that’s really good”.

The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring that people were cared for in a person centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this. People received high quality care that met their needs and improved their wellbeing from dedicated and enthusiastic staff. A member of staff said, “It’s really nice working here, we all get on and we all care for the residents”.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (report published 25 July 2018).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 February 2020

The service was safe.

Details are in our Safe findings below.



Updated 28 February 2020

The service was effective.

Details are in our Effective findings below.



Updated 28 February 2020

The service was caring.

Details are in our Caring findings below.



Updated 28 February 2020

The service was responsive.

Details are in our Responsive findings below.



Updated 28 February 2020

The service was well-led.

Details are in our Well-Led findings below.