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Archived: Claremont Lodge Care Home Good

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Inspection report

Date of Inspection: 16 October 2013
Date of Publication: 9 November 2013

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We spoke with people living at the home, visitors and staff members. We also examined the duty rota for the four weeks prior to inspection and looked at the provider's documentation pertaining to staff training. The people we spoke with were satisfied that there were adequate numbers of staff to care for people safely. One person told us, "I can see that they are very busy but I have never had to wait". We noted from our examination of the duty rota that staffing levels adequately reflected the number and circumstances of people living at the home. We saw that the provider took action to ensure this by operating an internal bank system comprised of existing staff in order to cover vacant shifts. The provider also used agency staff when existing staff were unavailable. We found evidence that the home took steps to ensure agency staff were made familiar with the home's layout, care plans and policies and procedures. This meant that the home was able to raise staffing levels when needed to maintain safe and appropriate care. One visitor told us, "There always seem to be staff around and they really know their stuff". We examined the minutes of monthly staff meetings held at the home. We noted that issues related to staffing were regularly discussed.

We noted, through our examination of the training matrix and talking with staff, that they received regular updates in areas relevant to the care needs of the people they were looking after. These were in areas such as dementia awareness and managing challenging behaviours. The staff we spoke with were satisfied with the type and frequency of training on offer. A staff member told us, "The manager is keen on training. It's needed here as there are people who need a lot of care". This demonstrated that staff were able to provide safe, up to date care in line with current research and legislation.