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Agrade Community Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service:

Agrade Community Care Services is a domiciliary care service providing personal care to people in their own homes in and around the Chesterfield area. The service is registered to provide personal care. Not all people who used the service received personal care. At the time of the inspection the service was providing personal care to 28 people.

People’s experience of using this service:

Feedback about the service from people and their relatives was positive. People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. People and their relatives told us they felt the care staff were gentle and caring. People received care and support in a way which suited them. Staff we spoke with were passionate about this work.

The provider ensured care was delivered in a safe way. People were protected against the risk of abuse. Risks were assessed and well managed. Staff had received appropriate training in relation to health and safety and the prevention and control of infection. Staff followed protocols for the safe management of medicines. Staff underwent pre-employment checks to make sure they were of good character and suitable to work with adults and children.

Where part of their care package, people were supported in eating a healthy diet and maintaining good health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff told us they received training and support to make sure they had the skills and knowledge to carry out their role effectively. Staff received training and support that was effective and equipped them for their roles.

People’s feedback was sought, so that they could contribute to ongoing improvements within the service. The registered manager fostered a culture of openness and continuous improvement. There was effective communication between staff and managers. Feedback from other professionals, such as social workers and health care professionals was positive.

More information is in the full version of the report

Rating at last inspection:

At the last inspection the service was rated Good (29 June 2016).

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 11 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 April 2019

The service was well led.

Details are in our Well Led findings, below.