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Inspection Summary

Overall summary & rating


Updated 31 January 2020

About the service

West Bank is a residential care home for people with mental health needs. It provides personal care for up to 10 people in one adapted building. At the time of the inspection six people were living in the service.

People’s experience of using this service and what we found

People felt safe and secure living in the home. Risks to people’s health and safety were assessed and mitigated and staff understood the people they were supporting. There were enough staff around to ensure people received the required care and support. Medicines were managed in a safe and proper way. The home was kept clean and tidy.

People said they received good care. We made a recommendation that the service developed long term care planning to focus on meeting people’s goals and outcomes. People’s had access to a choice of fresh food and the service liaised with health professionals over people’s health and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said staff were kind and caring and treated them well. People were listened to, their privacy respected, and independence and freedom promoted.

People said they felt listened to and able to speak with staff or the management team over any concerns. People had access to a range of activities and social opportunities in the community.

The service had made a number of improvements since the last inspection A range of audits and checks were in place and these had been effective in driving improvement. People’s views and choices were valued and used to make changes to the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (6 December 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.


We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 January 2020

The service was safe.

Details are in our safe findings below.



Updated 31 January 2020

The service was effective.

See our effective findings below.



Updated 31 January 2020

The service was caring.

Details are in our caring findings below.



Updated 31 January 2020

The service was responsive.

Details are within our well-led findings below.



Updated 31 January 2020

The service was well-led.

Details are within our well-led findings below.