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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One person who used the service said, "I would not want to leave here I love it here, I have a care plan but I don't want to see it, that's my choice." Another person said, "I've seen my care plan and I signed it, I get involved in activities and we are going to Blackpool to see the lights." Another person said " I don't want to leave here, the staff are really good, I am well looked after here."

During the visit to the home people who used the service commented they were happy at the home and staff treated them well. People also said that the food was good and there was a good choice of food. People who used the service described how they were encouraged to take part in activities which included visits to day centres and going out on day trips.

During the inspection we reviewed two care plans of people who used the service. The care plans were clear and logically set out and this enabled specific information to be easily located. People's needs were assessed before admission and the information gained was used to develop the care plans. The care plans of people were detailed and addressed the necessary areas of care which included personal care, mental health assessments, health, medication, diet and pressure area care. The care plans were centred on the person's individual needs and included preferred daily routines, likes and dislikes, social interests and favourite activities. All of the care plans were up-to-date and there was clear evidence that people and/or their representatives were involved in the planning and reviewing of care needs.

The care plans clearly showed that people who used the services had access to other health professionals which included general practitioners, dentists, chiropodists, opticians and district nurses. We spoke with staff in relation to care records who acknowledged people's choices were always respected as detailed in the plans of care. There was evidence of involvement along of people who used the service in how their care was planned. Care plans also clearly showed that consent and capacity was assessed and the people who used the service had signed their care plans.