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Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 89.4 KB


Inspection carried out on 17 December 2012

During a routine inspection

During the visit we had the opportunity to speak with two people who used the service. Everyone told us they were very happy with the care and support provided at West Bank. People who used the service said they were involved in discussions/decisions about their care needs and were kept informed about any changes. One said "I came here for three months and I'm still here years later." Everyone said the staff were approachable and supportive. People said the food was very good and the home was warm and comfortable.

We could not establish if there was adequate fire prevention between the kitchen situated in the cellar and the dining room directly above the kitchen on the ground floor. We also had concerns about the number of night staff and the fact that they had slept throughout their shift, even tough 24 hour cover was needed at the home.