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Grange Cottage Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

About the service

Grange Cottage Residential Home is a residential care home providing personal care for up to 33 people who are living with dementia. At the time of our inspection 29 people were using the service.

People’s experience of using this service and what we found

People were happy living at Grange Cottage. Relatives told us they felt their family members were safe and well cared for. Staff knew how to keep people safe, they knew the risks people faced and how to manage those risks. Staff made sure people received their medicine in a safe way. There was enough staff to meet people’s needs and the recruitment process checked staff to make sure they were safe to support people.

Staff had regular training to make sure their skills and knowledge were up to date. Staff supported people to see healthcare professionals when they needed to. People told us they enjoyed the food at Grange Cottage and could choose what they wanted to eat. People’s likes, dislikes, cultural and religious needs were catered for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives thought staff were kind and caring. Staff helped people keep in contact with their family and friends. Care records helped staff know what was important to people and how they wanted to be supported. Information was available for people in a way they could understand.

Managers and staff made sure people were asked their views about how the service was run and what staff could do to make things better. Managers and staff knew how to record and report concerns, this included any safeguarding concerns. When an incident or accident happened, the reason was investigated and changes were made to make things better for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 March 2020

The service was well-led.

Details are in our well-Led findings below.