You are here

Grange Cottage Residential Home Good

All reports

Inspection report

Date of Inspection: 1 May 2014
Date of Publication: 3 June 2014
Inspection Report published 03 June 2014 PDF


Inspection carried out on 1 May 2014

During a routine inspection

We spoke with four people and observed staff interactions. We looked at care records for three people and spoke with two members of staff and the deputy manager. We had the opportunity to talk with a relative visiting someone who lived at the service.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask:

� Is the service caring?

� Is the service responsive?

� Is the service safe?

� Is the service effective?

� Is the service well led?

Below is a summary of what we found. If you want to see evidence supporting our summary please read the full report.

Is the service safe?

People using the service told us they felt safe and that they were cared for individually. Assessments were carried out by staff to make sure that people�s needs were identified and met. Risks were assessed and reviewed regularly to make sure people�s changing needs were met. People were involved in making decisions about how they wanted to be cared for. People were supported to take their medicines in a safe way.

Staff had undertaken training in the Mental Capacity Act (2005) and were aware of their responsibilities in relation to the Deprivation of Liberty Safeguards (DoLS); although no application has needed to be submitted to the local authority.

There were systems in place to ensure that management and staff learnt from events that adversely affected the people using the service.

Is the service effective?

People received effective care from staff that were trained and supported by the manager. People were involved in assessments of their health and care needs and in writing their plan of care so they understood the information they included.

Staff encouraged and supported people to keep healthy and well through regular monitoring of people�s general health and making sure they attended scheduled medical and healthcare appointments.

Is the service caring?

People were supported by attentive and patient staff. We saw them give encouragement to people and these interactions were caring and compassionate. Staff respected peoples� privacy, dignity and right to be involved in decisions and make choices about their care and treatment.

All the people we spoke with gave us positive feedback on the care and support they received in the home. Comments we received included, "staff are good� and �they do the best they can�.

Is the service responsive?

We found staff continually monitored people�s condition and where necessary sought advice and assistance from other community based health and social care professionals.

The views of the people using the service and their relatives were routinely sought by the provider who regularly had contact with them and also used annual questionnaires to their ascertain views. People we spoke with knew how they could make a complaint if they were dissatisfied or unhappy with the service they received.

Is the service well led?

The service had a registered manager who was experienced and knew the service well.

The provider carried out regular checks to assess and monitor the quality of the service provided. In this way the provider could ensure that the quality of the service was maintained.

Staff told us they were clear about their roles and responsibilities. Staff felt able to raise concerns and said that their manager was approachable and would act upon any concerns they raised.