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Carlton Drive Short Breaks Service Good

Inspection Summary


Overall summary & rating

Good

Updated 25 October 2019

About the service

Carlton Drive Short Breaks service is a residential care home providing personal care to people with a learning disability or autistic spectrum disorder, physical disability, sensory Impairment and to younger Adults. Carlton Drive Short Breaks service accommodates seven people at any one time in one adapted building. At the time of our inspection 57 people accessed the service for short breaks.

There was a day service attached to Carlton Drive Short Breaks service, staff worked across both services. People staying for a short break could access the day service during the day should they wish. Since the last inspection the service had increased the number of people it could support from six to seven.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received care from staff that were kind, caring and compassionate. Staff enjoyed their work and treated people as if they were a family member. A relative said, “The staff are just amazing. They really do go above the call of duty and really do care.” People and staff had built positive relationships together and enjoyed spending time together. Staff were respectful and open to people of all faiths and beliefs. People’s privacy and dignity was respected.

People were supported by staff that took time to find out about their hobbies and interests and supported them to engage in these. Activities were available for people to choose from and people could access the day service during the week should they wish. Relatives knew how to raise a concern or make a complaint and felt confident concerns would be addressed.

People were supported by staff that kept them safe from harm or abuse. Without exception all relatives told us, they felt assured safe care would be provided by staff they knew and trusted. People received medicines on time and were supported by staff that had been safely recruited. Staff had a good knowledge of risks associated with providing people’s care and had received adequate training to meet people’s individual care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice. People’s needs were assessed before receiving care from Carlton Short Breaks Service to inform the development of their care plans. Pre-stay calls were made to relatives to ensure care plans and risk assessments were updated before people’s stay. People were supported to eat and drink enough and received healthcare support as needed.

People knew the management team by name. The service sought feedback from relatives about their care experience to ensure any issues or concerns were promptly addressed. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement. Without exception relatives and staff told us they would recommend the service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence a

Inspection areas

Safe

Good

Updated 25 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 October 2019

The service was well-led.

Details are in our well-led findings below.