19 November 2012
During a routine inspection
We spoke with three staff and the registered manager and undertook a brief tour of the service. We observed the support people who used the service received from staff and spoke with three people when the opportunities arose. We also looked at some of the records held in the service including the care files for three people.
People who used the service told us, 'I have discussed my file, I agree with what it says.' And 'In the beginning my wife dealt with everything but now I am able to decide things.'
A person told us their stay at the service had been positive. They said, 'I am going home, everyone here has helped me. They (staff) have supported me to move forward.'
A person told us they went to the gym once a week which they enjoyed. They said they had also started swimming and went when they could.
People said they felt safe in the service. One person told us staff were trained to deal with challenging behaviour, They said, 'They (staff) calm the person down whilst keeping them safe and do not cause any harm to themselves or others.' A person told us they felt at ease to talk to all the staff about anything.