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Archived: City Care Services Limited - 46 Whittlesford Road

This service is now registered at a different address - see new profile


Inspection carried out on 15 August 2011

During an inspection in response to concerns

All of the people we spoke with said that carers upheld their privacy and dignity and respected their wishes. One person said, �Carers are always nice, there�s never been a time when they haven�t been polite�. They said they receive the care they need, although this was not always given at the time they needed it. There could be very short time periods between visits from care staff, when the plan was that the visits should have been timed further apart.

The people we visited said they would be able to say something if they weren't happy with the care they received. They would be able to make a complaint but were not sure how to do this. One person said there had been only some improvement after their complaint.

People we spoke with said that they were happy with the arrangements that the service makes to ensure that they are given their medicines safely.