Archived: Torre House

We also spoke with the manager, five care workers, three ancillary workers and two people from the provider's management team.

People who lived at the home received care that had been well planned. They told us they were treated respectfully and given choices. One person described the home as 'a nice friendly place'.

We saw that people had a choice of suitable and nutritious food and drink available in sufficient quantities.

We found that medication had been managed well and was stored securely at the home. Appropriate and accurate medication records were kept.

We saw that the provider had sufficient numbers of suitably qualified, skilled and experienced staff employed at the home to meet people's needs. One person told us, 'I can ask them to do anything, they are lovely'.

People who lived in the home were positive about the service and said they were treated with dignity and respect. Each person commented that they were happy living in Torre House.

People said they could talk to staff to make changes to their care and that staff treated them as individuals.

People told us they had good relationships with the staff and were able to talk to staff if they had any worries or concerns. Staff were able to tell us they what action they would take if they saw anything which might affect the well-being of the person using the service.

The records held by the service were complete and kept up to date. This helped and supported staff to maintain the comfort and well-being of people using the service.

Systems were in place for monitoring the service and collecting people's views on the quality of the care they received. The manager or one of the directors were regularly in the home and people's views were surveyed through annual questionnaires. The summary of the survey was published so people could read the actions taken by the home to make changes or improvements to the service.

Having assessed the available evidence, we considered the service demonstrated how it met the safety and care needs of the people living in the home.