Springwood

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A designated staff member at the service ensured people’s care was assessed and reviewed in a timely manner. People and relatives told us that they were actively involved in the care assessment process. One relative told us, “I am often asked for my opinion about [relatives] care. This helps me to stay up to date on [relatives’] daily life."

The provider did not always monitor and record people’s nutritional intake and weights effectively. In one person’s care plan, weekly weights had not been carried out for 3 weeks, and there were gaps in this person’s meal and fluid charts. This person’s weight and nutrition was under review by health care professionals, and although we found no harm to this person, the lack of effective record keeping could impact monitoring a person’s nutritional decline. However, people told us they enjoyed the food provided at the service. One person told us, “The food is lovely, there are different choices every day.” A relative told us, “The food is excellent, I can eat here with my [relative], which I do most days.” For the people who required specialised diets, there were personalised meal plans based on individuals’ preferences and staff were knowledgeable about people’s needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The staff team shared information about people’s needs effectively during handovers. This information was clear and enabled external professionals to have an accurate understanding. One professional told us, “Communication has always been well managed at the service, I have never had any causes for concern, or barriers to me being able to perform my professional duties there.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People had access to health care professionals when required, and staff highlighted concerns in a timely manner. People told us the staff valued their independence and they were not rushed. One person told us, “Staff take their time with me and let me do what I can first.” There was a variety of activities on offer at the service. People told us, “We do different activities each day, I like the artwork and crafts.” A relative also told us, “There are activities on most of the days I come, it’s nice to see [relative] having fun.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent. People had support to improve and maintain their quality of life. There was evidence of supporting people to access social opportunities to improve people’s well-being.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff were observed knocking on people’s doors and when interviewed, had good knowledge on seeking consent before delivering care. All staff had received up to date training on the Mental Capacity Act (MCA). Care plans were detailed around people’s capacity, and ability to consent or make decisions about their care and support.