Springwood

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us that they were treated well by staff. One person told us, “The staff are pleasant and very helpful.” With another person telling us, “They really look after me here. Everyone is nice and approachable.” Relatives were also positive about the care their loved ones received, with one relative telling us, “Staff are easy to talk to, they are like a second family now for [relative]."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were able to decorate their rooms according to personal choice. Care records were person centred, and evidenced meeting people’s individual needs and preferences. One staff member told us how they supported a person’s religious needs at the service and personalised their care. The staff member told us, “We respect that religion is part of their daily routine and provide our care to suit their needs.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they felt involved in the decision-making process regarding their care and support. One person told us, “If I want a bath, I only have to ask.” Another person told us they were able to maintain their independence outside of the service, telling us, “I can come and go as I please. I always see my family and they can always visit me."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were observed to respond to care needs in a supportive manner. When asked if people felt listened to, one person told us: “Staff are there when I need them.” However, one relative told us, “They could do with more staff as sometimes [relative] has to wait a while for assistance.”

The provider cared about and promoted the wellbeing of their staff, this approach supported and enabled staff to always deliver person-centred care. Staff told us they felt supported in the workplace and felt valued by their leaders. One staff member told us, “I always feel supported by managers. Supervisions are very useful, and I always leave feeling listened to."