Our current view of the service
Updated
14 April 2025
Date of assessment: 30 April to 5 May 2025. Cotleigh is a residential care home, providing support for people of varying ages, some of whom were living with dementia. The service can support up to 62 people. At the time of our assessment 57 people were using the service. Whilst we found no harm to people, some improvements were needed to some environmental risks and in records relating to people’s dietary needs. This was discussed with the manager on the day of our assessment and action was taken to address these concerns. Medicines were managed safely and people had detailed care plans in place. People were safeguarded from the risk of abuse and people told us they felt safe living at the service. People were supported by enough staff, who were safely recruited and trained to carry out their roles effectively. Staff felt supported and told us the home was well led. At our last assessment we rated the service good. At this assessment the service has remained good.
People's experience of the service
Updated
14 April 2025
People were supported in an environment which promoted their choice and independence. The service was equipped with an on-site hairdressers, bar areas, garden spaces and a games room. People told us they received good care, from kind and caring staff. Comments included, “I cannot fault this place, staff are marvellous. I feel as safe as I did when I was at home. Food is plenty for me, I order what I want each day. I had my hair done last week.” And “It is very nice, the staff are very nice and are helpful. (Staff name) is my friend.” A relative said, “I can’t speak highly enough of the home. The staff care about each individual. Everyone is encouraged to join in with the social life. The food is excellent, and the Tea Room is wonderful. The staff know the residents needs and likes. It’s truly a great place.” People told us they were offered choices, such as meals, activities and what they chose to wear each day. People were offered a range of activities, including trips out, singers, bingo, animal therapy and themed nights. People had access to the community and attended social clubs and cafes. Relatives were encouraged to attend celebrations, such as summer fairs and dining experiences.