You are here

Expect Limited - 6 Belvidere Park Good

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2020

About the service

Belvidere Park is residential care home providing personal care to three people at the time of our inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a period domestic style property. It was registered for the support of up to four people. The building design fitting into the residential area and the other domestic homes. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People's experience of using this service and what we found

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good for the safe, effective, caring and well-led domains. There has been a change of rating to Outstanding for the responsive domain.

The culture and ethos of the service valued the uniqueness of every individual and promoted the provision of care and support as individual as the person receiving it. People using the service benefitted from tailor made care which was unique to them, improved their lives and had a positive impact on their well-being. The service responded and adapted to meet people's change in care and support needs in a timely way.

The registered manager was passionate about empowering people to have a say in the care and support they wanted and to live a life of their choosing. This vision was widely shared by staff.

The service took the time to get to know about what was important to people. This information was used to determine people’s aspirations for the future and to empower people to live a more independent life. Staff supported people to maintain relationships with people who were important to them.

Belvidere Park had a relaxed and informal environment. People told us they thought of Belvidere Park as their own home. There was a 'family feel' to the service. There were no set routines at the home and people’s preferences and choices dictated how the day went.

People received care and support from staff who were caring, compassionate and familiar to them. Staff provided care and support with consideration to people's needs and preferences. It was evident staff had formed genuine relationships with the people they supported.

People were supported in such a way that allowed them maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Feedback about the management of the service from people, their relatives and staff was positive.

Staff were well supported in their role with appropriate training and supervision. Staff had also received additional training to meet the specific needs of the people they were caring for.

Checks and audits were in place to determine the quality and safety of the care and support being provided. Risk to people was appropriately assessed and measures were put in place to support people safely, whilst still respecting t

Inspection areas

Safe

Good

Updated 26 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 26 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 February 2020

The service was well-led.

Details are in our well-led findings below.