John Eccles House Science Park

John Eccles Science Park BBC Care Services Limited provides personal care services to people living in Oxford and the surrounding area. At the time of our inspection 30 people were receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location was not supporting anyone with a learning disability/autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People’s experience of using this service and what we found

Right Support: Staff received the training they needed to meet people’s needs. Management had systems and processes in place to ensure oversight of the safety and quality of the service. However, information obtained from these systems was not always analysed and used effectively to improve the service. Some people and relatives spoke positively about the service they received from staff. Others were not so positive, and most people reported staff punctuality was an ongoing issue. Some people told us they had difficulty understanding overseas staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: The model of care maximised people’s choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. Care plans reflected the underpinning principles of Right support, right care, right culture. People were supported by staff who knew them well. Risks to people were identified and effectively managed. People had access to health care professionals. Medicines were managed safely; and people felt safe receiving support from staff. Appropriate checks were carried out when recruiting new staff to support people.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The service promoted positive care and support for people using the service. Most staff spoke positively about the support they received from the management team. People were involved in decision making and their views sought to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 January 2022, and this is their first inspection

Why we inspected

This was a planned inspection for a newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.