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Flexible Support Options Limited (Thorntree Way) Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 12 December 2019

About the service

Flexible Support Options Limited (Thorntree Way) consists of two purpose built bungalows situated in a residential area of Blyth, Northumberland. It is registered to provide accommodation and personal care for up to ten people with autism and/or a learning disability, some of whom may also have physical disabilities. At the time of the inspection, there were five people living in each self-contained bungalow.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People living in the home receive planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People’s experience of using this service and what we found

People and staff said they enjoyed living and working in the home. People spoke highly of the care, support and attention they received. This was reflected in the positive attitude and approach of staff and the management team. The management and staff team took considerable time to understand people’s needs and were exceptionally skilled at responding to their needs and preferences. This included a thorough understanding of people’s communication needs, to enable people to express their wishes and views in a meaningful way. By working in imaginative and person-centred ways, the staff worked to develop people’s lives for the better. There were numerous examples of how people had been supported to build their confidence and self-esteem in a supportive and open atmosphere.

People told us they felt safe and staff were kind and caring. Our observations during inspection, were of positive and warm interactions between staff and people. Staff were motivated and demonstrated a clear commitment to providing dignified and compassionate support. Staff understood how to protect people from harm or discrimination and had access to safeguarding adults’ procedures. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. The provider operated an effective recruitment procedure to ensure staff were suitable to work with vulnerable people. Risk assessments were created to enable people to retain their independence and receive care with minimum risk to themselves or others. People were protected from the risks associated with the spread of infection. People received their medicines safely.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on providing opportunities to gain new skills and become more independent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training relevant to their role and new staff completed an induction training programme. Staff felt well supported by the management team. People were involved in the development and review of their support plan documentation and had regular meetings with their keyworker. People had access to a broad range of meaningful activities which improved their quality of life and feelings of well-being.

The service was well-led by a committed management team. Together with the staff team they provided high-quality, person-centred care. The registered manager provided clear leadership and took into account the views of people, their relatives, staff and visiting professional staff about the quality of care provided. The registered manager and staff used the feedback to continuously improve people's experienc

Inspection areas



Updated 12 December 2019

The service was safe.

Details are in our safe findings below.



Updated 12 December 2019

The service was effective.

Details are in our effective findings below.



Updated 12 December 2019

The service was caring.

Details are in our caring findings below.



Updated 12 December 2019

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 12 December 2019

The service was well-led.

Details are in our well-led findings below.