IntraHealth Greater Manchester Office

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at IntraHealth Greater Manchester Office as part of our inspection programme and to provide the service with a rating.

IntraHealth Greater Manchester Office is a service commissioned by NHS England and provides a School Aged Immunisation Service(SAIS) within Greater Manchester (Bolton, Bury, Manchester, Oldham,Rochdale, Salford, Stockport, Tameside, Trafford and Wigan). The service provides children and young adults, usually within a school setting, with a flu vaccination service to boost and immunise against influenza.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems and processes to safeguard children and young adults from abuse and harm. Staff were trained in safeguarding procedures and concerns were reported, investigated and monitored effectively.
• Staff recruitment procedures were effective and staff understood their role and responsibilities.
• There were systems to ensure the safe handling of medicines and vaccines.
• The delivery of the service was monitored to ensure ongoing improvements.
• Staff shared information, worked together and worked well with other organisations to deliver effective care and treatment.
• Staff were well trained, knowledgeable, and experienced to carry out their roles.
• Staff treated children and young adults with kindness, respect and compassion which reflected the organisation’s ethos.
• Staff respected the cultural, personal, social and religious needs of each child and young adult.
• The service planned for and delivered services to children and young adults with a learning disability and autism, those attending a pupil referral unit.
• Complaints were taken seriously to ensure quality improvements in the service.
• Leaders consistently demonstrated a commitment to best practice performance and risk management to ensure staff had the capacity and skills to deliver high quality sustainable care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Healthcare