Ultrasound Best

We rated the service requires improvement because:

• The provider did not always operate effective governance to ensure staff practice aligned to policies and policies were not always up to date.
• The provider did not always fully identify and consider the risks to service users and staff and did not always collect enough information to safeguard people effectively.
• Staff did not always complete mandatory training on time and the provider did not always check they completed.
• The provider did not always operate robust recruitment processes to ensure staff were ‘fit and proper’ for their role.

However:

• The provider implemented innovative initiatives to support patients at risk of domestic abuse.
• The clinic environment was fit for purpose and a welcoming environment for service users and their families.
• Staff worked well together to support service users and were passionate about delivering good care. Service user’s feedback was consistently positive.
• The service had effective systems in place to refer service users to other services if they needed to.