• Dentist
  • Dentist

Lighthouse Dental Practice

27 High Street, Ipswich, Suffolk, IP1 3QH (01473) 257379

Provided and run by:
Dental Excel Limited

All Inspections

5 December 2023

During a routine inspection

We carried out this announced comprehensive inspection on 5 December 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.


The provider is part of an organisation and has 2 practices, and this report is about Lighthouse Dental Practice.

Lighthouse Dental Practice is in Ipswich and provides NHS and private dental care and treatment for adults and children.

The dental practice is accessed via steps at the front entrance. Car parking spaces, including dedicated parking for disabled people, are available in pay and display car parks near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 5 dentists, 6 dental nurses, 3 dental hygienists, 2 treatment coordinators, 1 practice manager and 2 receptionists. Staff work across both this and the providers second location at 34 High Street. Lighthouse Dental Practice, 27 High Street has 3 treatment rooms.

During the inspection we spoke with 2 dentists, 3 dental nurses, 1 receptionist and the providers compliance advisor. We spoke remotely with the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Friday from 8.30am to 5.30pm. Saturday by appointment.

We noted innovative approaches to providing person centred care. The practice provides an oral health education service to local schools and clubs.

The practice had taken steps to improve environmental sustainability. For example, reducing printing of documents, turning electricity off when not required and recycling where possible.