We carried out a review of the data available to us about Hazelford Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hazelford Care Home, you can give feedback on this service.
Hazelford Care Home is a residential care home providing personal care to 17 people aged 65 and over at the time of the inspection. The home can support up to 36 people across two floors.
People’s experience of using this service and what we found
People were kept safe by processes in place to protect them from harm, injury or abuse. Risks associated with health conditions were managed and mitigated well. People were supported with their medicines safely. There was high use of agency staff, however they were regular staff who had got to know the people living in the home. The home was clean and risks associated with infection were managed.
People’s individual diverse needs were assessed, and staff were guided to support people with these. Staff received training appropriate to their roles. People were happy with the food and had been involved in setting up menus. People were supported to keep hydrated and nourished. Staff supported people with their health and wellbeing, ensuring they were seen by the appropriate medical professionals when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The home had a new manager in post who people and staff spoke about positively. There had been significant improvements made by the management team to ensure a high quality of care was delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This provider registered with us on 24 March 2022 and this is the first inspection of this service under the new provider. The last rating for the service under the previous provider was good, published on 21 April 2021.
Why we inspected
The inspection was prompted in part due to concerns received about the standards of care delivery and medicines management. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hazelford Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.