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Archived: White Rose House Good

The provider of this service changed - see new profile

We are carrying out a review of quality at White Rose House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 13 November 2019

About the service

White Rose House is a care home providing personal care to 45 people at the time of the inspection. The service accommodates up to 64 people in one building.

People’s experience of using this service and what we found

People told us they felt safe. One person said, “There’s always someone [staff] with you, the girls are excellent. I’m frightened of slipping, they give you lots of towels, they’ve been excellent with me, they helped me feel safe. Give [staff name] a gold star, they helped me have the courage to have a bath.”

Staff had a good understanding of how to safeguard people from abuse.

Person-centred care was promoted and people told us the staff knew them well and responded to their needs in a person-centred way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and sensitive. One person said, “Staff are kind, caring, they listen to you.” A relative added, “The carers are respectful, kind and caring.”

Person-centred assessments and care plans had been completed which reflected people’s needs, wishes and preferences. Staff knew people well and told us how they identified if people's needs changed or if they needed additional support.

Systems and processes had been reviewed to ensure the service was compliant with regulations. Although governance systems had improved we still noted room for further improvement as audit systems were not always robust enough.

Staff said they were happy working at the service. They said it had improved considerably over the last few months since the registered manager had been in place who was bringing stability and organisation to the service and support for them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 17 October 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 13 November 2019

The service was not always well-led.

Details are in our well-led findings below.