Background to this inspection
Updated
14 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 23 December 2020 and was announced.
Updated
14 January 2021
About the service: Lauren Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The home accommodates up to 48 people and 46 people were living at the home at the time of our inspection.
People’s experience of using this service:
People had their needs assessed prior to living at the home. They had comprehensive care plans that reflected their individual needs, preferences and routines. Care plans were reviewed regularly. Staff knew people well and had developed positive relationships with them. People told us staff understood their needs and were kind, caring and compassionate.
Safe recruitment procedures were followed and staff had all undertaken an induction along with training relevant to their role with refresher updates. Staff received support from the management team. The staff and management team worked closely with health and social care professionals and had also developed community links.
Risks to people had been clearly identified and guidance was in pace to ensure that staff could minimise the risk. People were protected from the risk of harm and abuse. Staff felt confident to raise any concerns about abuse and had undertaken training.
Staff had access to and understood the importance of personal protective equipment (PPE). An infection control policy and procedures was in place and staff had undertaken training in this area.
People had access to a variety of activities within the home and in the local community. People spoke positively about the activities that had participated in. People were encouraged to maintain contact with relatives and friends.
Medication was managed safely by trained and competent staff. Medicines policies and procedures were available for staff along with best practice guidance.
People’s privacy and dignity was respected and their independence promoted where possible. People told us their views were regularly sought regarding staff, meals, activities and environment.
The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. Staff understood and respected people’s right to make their own decisions where possible, and encouraged people to make decisions about the care they received. Mental capacity assessments and best interest decisions were completed in line with the MCA.
Rating at last inspection: At the last inspection the service was rated Good (Report published October 2016).
Why we inspected: This was a planned inspection based on the rating of the last inspection.
Follow up: We will continue to monitor all intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk