7 June 2011
During a routine inspection
People living in Downshaw Lodge told us that they felt supported and well cared for and that care workers understood their needs and how to meet them.
We were told that things that were important to people such as their rights to privacy, dignity and respect was maintained by the staff working in the home and any concerns or worries would be listened to and addressed quickly and appropriately.
People appeared comfortable in their surroundings and indicated that they were happy with their daily lifestyles including the choice of food available, the environment they lived in and the overall standard of service they received.