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Premier Care Limited - Salford Homecare Branch Good

Inspection Summary


Overall summary & rating

Good

Updated 15 December 2017

This service is a domiciliary care agency in Salford. It provides personal care to older people living in their own home. At the time of inspection the service provided a regulated activity to 611 people living in the Salford area.

At the last inspection on the 04 and 05 August 2015 the service was rated as good. At this inspection we found the service remained good.

The service had a newly appointed registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe in their own homes whilst being supported by staff employed at Premier care. Staff received safeguarding training and knew how to keep people safe and raise concerns if they suspected someone was at risk of harm or abuse.

Individualised risk assessments were in place to identify any assessed possible risk of harm to a person or staff member through areas such as people’s lifestyle choices or items of equipment.

Staffing levels were appropriate and people told us they received calls as agreed with the local authority.

The service had a training matrix to monitor the training requirements of staff. Staff received appropriate training, supervision and appraisal to support them in their role. Appropriate documentation was maintained to confirm when these sessions had taken place.

The management of medicines was safe. Staff received training in medicines administration and the service had detailed policies to guide staff how to ensure a person received safe support in this area.

People were supported in line with the Mental Capacity Act 2005 (MCA).

People's consent to care and treatment was sought prior to care being delivered and they were encouraged to make decisions and choices about their care and had their choices respected.

Care plans were tailored to meet people's individual needs. People were encouraged to be involved in the development of their care plans, which were updated regularly to reflect people's changing needs.

People were encouraged to maintain a nutritionally balanced diet and had access to sufficient amounts to eat and drink, at times that suited them.

People's health care needs were monitored and relevant health and social care professionals were informed when required.

The provider had a complaints procedure in place and we saw examples of people’s complaints being dealt with in line with the services complaints policy.

The registered manager and provider carried out regular audits of the service delivery. We saw areas of improvement were identified and disseminated promptly throughout the staff team to demonstrate action had been taken in a timely manner. Feedback of the service was sought and used to drive continued improvements.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 15 December 2017

The service remains Good

Effective

Good

Updated 15 December 2017

The service remains Good

Caring

Good

Updated 15 December 2017

The service remains Good.

Responsive

Good

Updated 15 December 2017

At last inspection this domain was rated as Requires improvement. Following this inspection the domain is now rated as Good.

Well-led

Good

Updated 15 December 2017

The service remains Good.