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Premier Care Limited - Salford Homecare Branch Good

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Inspection report

Date of Inspection: 1 July 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF

Overview

Inspection carried out on 1 July 2013

During a routine inspection

We looked at a sample of five people's care plans. We saw that they were signed by the person which demonstrated their involvement in developing the plan. Care plans were detailed and gave enough information about the person's care needs and what support they needed from care staff.

We looked at how the provider promoted infection prevention and control. We spoke with staff about personal protective equipment (PPE) and they confirmed they always had access to plastic gloves and aprons. We looked at whether staff had received training in relation to infection control. We saw that training was provided and updated annually.

We looked at how the management supported care staff. We saw that staff meetings were held and minutes kept. Regular staff supervisions were taking place and unannounced spot check visits to people's homes were carried out. We saw that training in safe working practices was provided such as: manual handling, basic food hygiene, basic life support and health and safety.

We looked at how the provider monitored the quality of the service they provided. We saw that regular audits of systems were taking place. The agency sought feedback from people who used the service in the form of questionnaires and during the spot checks visits.