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Archived: Swallow Lodge

The provider of this service changed - see new profile


Inspection carried out on 20 January 2014

During a routine inspection

We found two people were using the service on the day of our inspection. We met and spoke with one of these people. We spoke with the registered manager, a care coordinator and one member of care staff. We looked at six people's care records, four staff files and the provider's policies and documents relating to the quality of the service.

We found the provider did not have a consent policy in place or a process to gain people's consent to the care they received.

We found staff had an understanding of the needs of people who used the service. We found that care was planned and delivered in a way which met people's individual care needs. People were offered a range of activities to choose from.

We found the storage and administration of medicines were not accurately recorded.

We found there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs.

We found the provider sought the views of people who used the service and their relatives and responded to comments and suggestions and had a complaints procedure in place.

We found the provider did not have systems in place to assess and manage the risks associated with the service provided.

During an inspection to make sure that the improvements required had been made

We did not speak to people about this outcome as we did not visit the home to carry out this review.

We used the information that the provider had sent us since we last visited the home, and we contacted the service to discuss progress with their action plan.

Inspection carried out on 27 April 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. This was because they had complex needs which meant that they were not able to tell us about their experiences. We looked at records, including personal care plans. We spoke to the manager and staff who were supporting people, and we observed how they provided that support. We also spoke to other professionals who provided support for people but did not work at the home.

Four people were staying at the home during our visit. We saw that they received individualised care and support, from staff that were well trained and knowledgeable about their needs, wishes and preferences.

Other professionals who did not work at the home told us that the service offered personalised support for people, and were very responsive to people’s needs.

Reports under our old system of regulation (including those from before CQC was created)