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Archived: Swallow Lodge

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Inspection report

Date of Inspection: 20 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 January 2014 - Easy to Read PDF | 736.43 KB


Inspection carried out on 20 January 2014

During a routine inspection

We found two people were using the service on the day of our inspection. We met and spoke with one of these people. We spoke with the registered manager, a care coordinator and one member of care staff. We looked at six people's care records, four staff files and the provider's policies and documents relating to the quality of the service.

We found the provider did not have a consent policy in place or a process to gain people's consent to the care they received.

We found staff had an understanding of the needs of people who used the service. We found that care was planned and delivered in a way which met people's individual care needs. People were offered a range of activities to choose from.

We found the storage and administration of medicines were not accurately recorded.

We found there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs.

We found the provider sought the views of people who used the service and their relatives and responded to comments and suggestions and had a complaints procedure in place.

We found the provider did not have systems in place to assess and manage the risks associated with the service provided.