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Eton House Residential Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 22 March 2019

About the service:

This is the single care home within the provider’s current registration. The service is situated in a residential area of Datchet, with large green spaces surrounding the building. The building has three floors. The service provided accommodation and personal care to older adults, especially those with dementia. People lived in their own individual bedrooms. Rooms had ensuite bathroom facilities. There were also communal bathroom facilities, lounges and dining rooms. The service can accommodate up to 26 people. At the time of our inspection, 26 people used the service and there were 32 staff. For more details, please see the full report which is on our website at www.cqc.org.uk

People’s experience of using this service:

• Eton House Residential Home continued to provide exceptional care to people.

• People, relatives, staff and community professionals consistently described the service as outstanding.

• People were always protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

• People’s risks were assessed and strategies put in place to protect them from avoidable harm.

• People experienced positive outcomes regarding their health and wellbeing.

• Staff support and training was excellent, particularly in the care of older adults with dementia.

• People and relatives provided consistently positive feedback about the care, staff and management. They provided examples of the outstanding care at the service and the positive changes that resulted in people’s lives.

• Care was person-centred and focused on ensuring people with dementia lived the best possible life.

• Care planning was based on people’s individual needs. People’s end of life wishes were recorded.

• The management team had embraced continuous learning, research and best practice, new ways of working and excellence in care techniques and practices.

• There was an extremely positive workplace culture and staff we spoke with provided excellent feedback about the management team. Staff were committed to and excited about their roles.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• The service met the characteristics for a rating of “outstanding” in three of the five questions we inspected. Therefore, our overall rating for the service after this inspection was “outstanding”.

Rating at last inspection:

At our last inspection the service was rated “outstanding” (13 August 2016).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 22 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Outstanding

Updated 22 March 2019

The service was exceptionally effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 22 March 2019

The service was exceptionally caring.

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 22 March 2019

The service was exceptionally well-led.

Details are in our Well-led findings below.