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Eton House Residential Home Outstanding

All reports

Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 PDF | 83.22 KB

Overview

Inspection carried out on 29 January 2014

During a routine inspection

People told us the staff respected their dignity and privacy. One person said, �They make sure my door is shut when carrying out personal care.� One staff member told us, �When carrying out personal care, I would ensure the person is covered and speak to them at their level.� This meant people were treated with consideration and respect.

One person told us, �They always check on me. All I have to do is pull the cord and someone�s there.� We saw risk assessments were developed to prevent unsafe care.

People told us the home was fresh and kept clean. One person commented, �The toilets are clean, it�s a lot better than what it was.� Another person told us, �I would notice if it was dirty.� This showed the home provided and maintained a clean and appropriate environment that facilitated the prevention and control of infections.

One staff member told us, ���.I have a National Vocational Qualification (NVQ) level three certificate in health and social care. I could not start my job until all checks had been done.� This meant appropriate checks were undertaken before people staff began work.

People told us they knew what to do if they wanted to complain. One person commented, �I know who to approach if I am not happy. However I have never needed to complain.� This meant people were aware of the complaint process and understood what they should do if they needed to raise a complaint.