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Eton House Residential Home Outstanding

All reports

Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 85.36 KB

Overview

Inspection carried out on 31 January 2013

During a routine inspection

We spoke to three people at the home. All spoke positively about the care and support they received.

People told us about care and their care plans. One person commented, �It�s a book which tells them how to look after me.� We asked people about the care and support they received. One person told us, �Staff treat me with respect and courtesy, some of the younger chaps can be a bit bossy.� Whilst another commented, �Being here is like being at home�. �Staff do a really good job especially at night. I can pull the cord and somebody comes to you. I used to live by myself and was really scared that I would fall.� One relative told us, 'The service always involves in me in any decisions that have to be made.'

We observed staff interacting positively with people. We saw an individual who was upset, raising their voice at a member of staff and asking the same question repetitively. We observed the staff speaking calmly throughout, listening to them but speaking to them in a reassuring manner. We saw this approach had a positive effect on the individual, who eventually calmed down.

People told they would speak to staff if they had any concerns. One person told us, �I can tell them if I am not happy or being mistreated.� They told us the home had treated them well.

People told us whether they felt members of staff were trained to deliver care. One person commented, �The main staff are trained, not so much the new ones.�