Background to this inspection
Updated
10 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 23 February 2022 and was announced. We gave the service one- day notice of the inspection.
Updated
10 March 2022
About the service
Camplehaye Residential Home (referred to as Camplehaye) is registered to provide accommodation with personal care to a maximum of 44 people. The home provides care for older people, some of whom are living with dementia. The service is a Victorian property over two floors with two modern extensions, and accommodation off four corridor areas. 36 people lived at the home when we visited.
People’s experience of using this service and what we found
People told us they received safe care. Relatives and a healthcare professional also told us people received safe care.
Risks relating to people’s care and support needs were assessed and management plans were in place to reduce these. However, some documentation used to monitor people’s safe care had not always been fully completed. This meant staff could not be sure people’s care needs were being met as planned.
Where people’s bedrooms doors were fitted with locks that required a key, better access was required to a master key to be used in emergencies.
Nine of the 13 people who were able to tell us what it was like to live at Camplehaye, said there were sufficient staff to meet their needs. . However, four people told us they had to wait for support when they used their call bells. The registered manager assessed people’s dependency and arranged staffing levels in accordance with people’s needs. They gave assurances they would continue to monitor staffing requirements.
The management team continued to use a number of audits and reviews to assess and monitor the quality and safety of the home. The home worked in partnership with the local authority and community healthcare professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 11 October 2018).
Why we inspected
We received concerns in relation to risk management and staffing. One person had been found in a locked room and there was a delay in staff being able to open the bedroom door. As a result, we undertook a focused inspection to review the Key Questions of Safe and Well-led only.
The local authority's safeguarding team were undertaking an investigation with regard to this concern. The investigation had yet to be concluded at the time of this inspection.
We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those Key Questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained Good. This is based on the findings at this inspection.
We have found evidence that the provider needs to make some improvement. Please see the Safe section of this full report. The registered manager has taken action to mitigate risks.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Camplehaye Residential Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.