Archived: Belma Care Home

Care and treatment had been delivered in a way that was intended to ensure people's safety and welfare. People we spoke with were positive about the support they received and confirmed that all care staff treated them respectfully.

People who live at the home told us they were well looked after and were happy. One person said "The staff are very good, caring and thoughtful'. A visitor commented that the home was 'Lovely and friendly' and that people who live there were 'Very well looked after, no complaints whatsoever'.

People had not been protected against the risks associated with medicines because the provider had not made appropriate arrangements in place to manage medicines.

The home had not operated a robust recruitment procedure to ensure suitable and properly qualified people had been employed by the home.

People told us that they felt safe and knew what to do if they had concerns. A relative told us "We would feel comfortable if we ever had a complaint, but I can't imagine ever having one'.

We spoke with three relatives of people who lived at the home. One person told us the home met their family member's needs very well, "They tune everything to suit the individual at the home". The relatives we spoke with all commented on the homeliness at Belma Care Home. Comments included, "It's a lovely, little, welcoming home".

Staff at the home showed a good knowledge of how to meet the needs of individuals, for example, in situations where people needed additional reassurance or support to mobilise. We observed staff engaging people in a friendly but respectful way.

The home offered people a range of social activities such as quizzes and word games. People's wishes for privacy and time alone were respected.

People were supported to access health services. People and their families were involved in discussing changes to their needs and to the care delivered.

Staff told us they valued working in a small, personal home. They felt they really got to know people and how to meet their needs. They received a range of training to support them to deliver care.

The home had systems to monitor the quality of care, such as surveys to obtain feedback from people who lived there.